Fortress Identity for Call Center
Use voice biometrics to streamline user authentication and augment live agent with self service modules.
Using Fortress Identity AD
Provide two Voice biometric modalities – known phrase and free speech–to existing call center phone and chat technology for checking caller against directories.
Performs several simultaneous MFA checks, validating the caller with one or more user biometrics, their mobile device information, GIS location, and what the user knows.
Integrated with the IVR systems to reduce the need for an agent to reset a user’s password.
About Fortress Identity
Is Fortress Identity a U.S. company?
Yes. Fortress Identity is USA based Delaware corporation.
How long has Fortress Identity been in business?
Fortress Identity was founded in 2015.
What is Fortress Identity’s corporate mission?
Strengthen trust between organizations, their employees, and customers.
What are Fortress Identity’s principal product lines?
Active and passive biometric identity solutions for Android and iOS mobile devices, Citrix and Microsoft Active Directory environments.
Who are Fortress Identity’s strategic partners?
Fortress Identity currently partners with Early Warning. Citrix and Microsoft.
In what vertical markets does Fortress Identity specialize?
Financial services, healthcare, Insurance and applications development companies are early adopters of biometric identification solutions. Every company to securely protect accesses and data.
How often will Fortress Identity update its main products?
At Fortress security is very important. We are constantly improving our base product line and developing new multimodal, multi-factor biometric identity solutions.
Who are Fortress Identity’s principal investors?
Fortress Identity is privately funded by financial services industry leaders.
Does Fortress Identity provide technical support to developers?
Yes. We provide full support to our customers and offer a variety of Service Level Agreements (SLA) that fit the needs of our customers. We strive to create long and stable partnership for your business.
How Industries are using biometrics
We look forward to hearing from you.
Why Fortress Identity Digital ID Verification and Authentication As A Service Solutions
Fortress Identity uses the inherent functions of what you HAVE (smartphone) with who you ARE (face, fingerprint, voice) and how you BEHAVE (type, touch, rhythm) to ensure it’s really you logging in or making the transaction.
The dangers of passwords
From consumers to enterprises, weakness in traditional text-based passwords has caused massive data breaches, identity theft, and fraud. Complex passwords, two-tier authentication, pins and tokens, also have been hacked at every level.
The cost associated with passwords
As data breaches are occurring at all levels, IT support costs are rising to protect vulnerabilities in customer applications and sensitive data, employee email accounts, networks and websites.
Deploying the Fortress Identity Biometric identification platform and adopting best practices enables organizations to reduce fraud and associated help desk costs from password resets.
Fortress Identity is:
By unobtrusively analyzing user actions, Fortress Identity makes it fast and easy for customers and employees to access systems or verify transactions.
Fortress Identity Mobile SDK works with most iOS and Android smartphones or tablets.
Fortress Identity Citrix and Microsoft Active Directory solutions add AI-powered biometric identity management to corporate intranets and extranets.